Return Policy

All products are sold with a 7-day satisfaction guarantee. If you are not entirely happy with your order, you can contact us within 7-days of receipt with the reason of dissatisfaction. If the product is in its original sealed state, we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we are unable to assist with a credit for the product.

 

If a product is damaged or broken when you receive it, you must inform Naked Chemist within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

 

Cancellation Policy

An order can be cancelled if payment for the order has not been made yet by the customer. Once payment has been made for an order by the customer, the order can only be cancelled at Naked Chemist’s discretion and only before the order has been dispatched by Naked Chemist.

Naked Chemist reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient, or the quality of goods ordered does not meet the Naked Chemist’s standards. Should Naked Chemist exercise this right, you will receive a full refund with no deductions.